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Tracking a shipment

clienta

Hi. I'm worried about a parcel.

empleada

Let's look it up together.

Can you check where my package is?

Sure. What's the tracking number?

It hasn't updated in two days. Is that normal?

It can happen during transit, but we can open an inquiry if it stays unchanged.

How long does an inquiry take?

Up to five working days.

Will you contact me or should I call?

We'll email you with any news.

Then please open one.

Done. Keep this reference.

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