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Complaining about a product

clienta

Hi. This stopped working after two days.

empleada

That's not normal. May I see it?

This product stopped working after two days.

Do you have the box with you?

I bought it earlier this week.

It's covered by the guarantee.

Do I get a new one?

A replacement or your money back.

I'd rather have the money.

Then I need your bank details.

I have them on my phone.

It'll show up within a week.

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